Front of House Manager

Are you passionate about coffee, community, and building vibrant customer experiences? We’re looking for an enthusiastic and motivated Front of House Manager to lead a dynamic team in one of Walthamstow’s most unique venues – a hybrid space combining artisan baking, specialty coffee, a bar, pop-up food events, co-working, and a climbing centre.

This is more than just a cafe – it’s a creative community, and we’re looking for someone who thrives in a fast-paced, people-focused environment and wants to shape something truly special.

What You’ll Be Doing: - Lead the Front of House team - Inspire, train and manage a brilliant FOH team to deliver exceptional service across our café, bar, and event space. - Create an atmosphere that’s friendly, welcoming and buzzing with positive energy.

Coffee & Drinks Excellence - Oversee daily dial-ins and ensure every cup meets our high standards. - Develop signature coffee recipes and help shape our drinks menu. - Keep consistency and quality at the core of everything we serve.

Customer Experience - Make sure every guest leaves happier than when they arrived. - Handle feedback and resolve issues with warmth and professionalism. - Find smart ways to improve service and surprise and delight our customers.

Team Operations & Culture - Collaborate with leadership on hiring, training, and developing your team. - Manage rotas, schedules and daily operations. - Create a positive, supportive environment where your team can thrive.

Systems, Equipment & Presentation - Keep our high-tech coffee kit in top shape. - Monitor stock levels and ensure the shop floor and signage are always looking sharp. - Respond to customer enquiries via email and socials. - Support catering for internal and external events.

Events and Marketing - Collaborate with the kitchen to facilitate and promote catering services and events. - Posting content to our social media platforms.

Bar Management - Communicating with customers to determine their drink orders and preferences. - Preparing and serving alcoholic and non-alcoholic beverages, including cocktails, spirits, and beers. - Providing friendly and efficient service, handling cash and card payments, and resolving customer issues. - Keeping the bar area clean, stocked, and organized. - Ensuring sufficient stock levels of ingredients and supplies. - Adhering to alcohol serving regulations and ensuring responsible drinking practices.

Requirements: - A detail-oriented hospitality pro with a love for quality service and exceptional coffee - Friendly, approachable and great with people – both customers and team - Passion for artisan food, coffee culture, and learning new things - Experience leading a team in a hospitality or café environment - Comfortable with early starts (typically from 5am) - Confident using booking systems and communication platforms

Benefits: - Discounted / free baked goods. - Refreshments / meals provided. - Full holiday pay. - Access to climbing facilities.